At Oakstream Images, we are committed to providing an exceptional portrait experience that celebrates your unique beauty and individuality. We value your satisfaction and strive to ensure that every session meets or exceeds your expectations. However, if for any reason you are not fully satisfied with our service, we encourage you to share your concerns so that we can address them promptly and effectively.
1. How to Make a Complaint
If you wish to raise a concern or file a complaint, please follow these steps:
- In Person or via Phone: You can speak directly with Geoff Ekstrom by calling phone, or visit the studio located in Alpharetta, Georgia, near The Avalon.
- By Email: Send a detailed description of your complaint to email. Please include your contact information and any relevant details such as the date of the session and the nature of your concern.
2. Our Response Process
Upon receiving your complaint, we will:
- Acknowledge receipt of your complaint within two (2) business days.
- Review the details of your concern thoroughly.
- Contact you within five (5) business days to discuss the matter and seek further clarification if needed.
3. Resolution
Our aim is to resolve your complaint as quickly and fairly as possible. Depending on the nature of the complaint, resolution may include:
- Offering a complimentary re-shoot or editing adjustments.
- Addressing any service-related concerns with a commitment to improvement.
- Offering a refund where appropriate.
4. Escalation Process
If you feel that your complaint has not been resolved to your satisfaction, you can escalate the matter by:
- Requesting a follow-up meeting with Geoff Ekstrom to discuss the issue further.
- Contacting our studio at [insert phone number] for further assistance.
5. Feedback and Improvements
We value all feedback, whether positive or negative, as it helps us continually improve our services. Your complaint will be reviewed as part of our ongoing commitment to excellence.
Thank you for trusting Oakstream Images with your portrait experience. We are dedicated to ensuring that every client leaves our studio feeling celebrated, confident, and valued.